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Cisco Bug: CSCuo23572 - User not able to resume double held call through console.

Last Modified

Feb 12, 2018

Products (1)

  • Cisco Unified Attendant Consoles

Known Affected Releases

10.0 10.0(1) 10.5 10.6(1) 10.6(2) 11.0(1)

Description (partial)

Symptom:
User not able to resume the doublehold call through console.

1.operator phone(phone A) makes a call to phone B.
2.Phone B puts the call on hold.-->call is not showing being held on cc area.
3.Phone A puts the phone B on hold.(In cc area call is showing on hold)
4.When user A tries to resume the call (by pressing the resume button on console) the call is resumed on the handset but is still showing in held state in call control window. If the resume button is pressed for a second time an error is presented:
- Call control action not successful
- There was an error in performing call control action.

Conditions:
User not able to resume the doublehold call through console.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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