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Cisco Bug: CSCuo21155 - CISCO-CONTACT-CENTER-APPS MIB not responding in performance setups

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
Cisco SNMP agents stop responding; SNMP "get" requests of the CISCO-CONTACT-CENTER-APPS-MIB time out.  The Cisco SNMP agent management service has stopped.

Conditions:
Typically occurs under heavier-than-normal SNMP polling scenarios or heavy load: either multiple clients are polling a single device or the polled device is under heavy load and SNMP requests are queued until sufficient resources are available to process the requests.
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