Guest

Preview Tool

Cisco Bug: CSCuo20224 - Lync/MOC RCC client phone status not updated on device/line failure

Last Modified

Jul 04, 2016

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Presence Version 8.6

Known Affected Releases

8.6(5)

Description (partial)

Symptom:
Lync (or MOC 2007 R2) clients using the Remote Call Control (RCC) to Cisco Unified Communication Manager (CUCM) via Cisco Unified Presence (CUP) acting as the RCC/CSTA gateway do not get updated phone status when something their line/device becomes unavailable.

Conditions:
Lync (or MOC) client using RCC.  Any failure where the phone/line is not available via CUCM or CUP cannot communicate to CUCM.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.