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Cisco Bug: CSCuo19372 - Field notice Alerts showing different URLs at different levels.

Last Modified

Aug 07, 2014

Products (1)

  • Network Level Service

Known Affected Releases

2.17(8)

Description (partial)

Symptom:
Field notice Alerts showing different URLs at different levels.
 
On high level(IR portal -> Product Alert POD -> Field Alert Notices), we see it displaying
  A very specific product related field notice Alerts.

Whereas in the  drill down, 
IR portal -> Product Alert POD -> Field Alert NoticesAffected devices - IP address View-
 chassis details -> Product Alerts -->
Common URL under drill down view on device  level: 
http://www.cisco.com/public/support/tac/fn_index.html

Conditions:
1) IR -> Product alert -> field notices alerts->  commom/specific field notice  url -> affected devices -> ip address view -> chassis/cards -> product alerts -> field notices
on the online product alert pod, select the field notices alerts, we see the the specific/common URL under the field notices. And when we further drill down  on the affected devices  (chassis/cards) and go to product alerts-> field notices we see the common URL under the device specific level 

2) IR report -> product alert pod ->  export (xml/pdf)
If we download the Product alert report  (offline report) we get common url  under alert definition tab rather than the device specific field alert
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
  • Related Community Discussions
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