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Cisco Bug: CSCuo17658 - Summarization SP(usp_lvr_populatelvrsnapshot) failing due to multiple

Last Modified

Feb 19, 2019

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases


Description (partial)

Summarization SP(usp_lvr_populatelvrsnapshot) failing due to multiple 519 events against the activity

For one chat activity email transcript was sent twice and two outbound email activities were created for that. Two outbound email activities for one chat is not expected hence summarization SP was failing with error "Subquery returned more than 1 value" and "Error while executing stmt:  ===> Updating followup_email_sent , cust_email_address in eglvr_activity_snapshot".

Cannot run Agent Chat Activity by Queue report
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