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Cisco Bug: CSCuo17416 - CUVA 2.3 Memory Leak and DLL Error when turning camera off

Last Modified

Sep 15, 2015

Products (1)

  • Cisco Unified Video Advantage

Known Affected Releases

2.3(1)

Description (partial)

High. Top management users are impacted.
Affected number of users is increasing. All users face the same issue.
Customer will migrate all machines to Win 7 soon and version 2.2 is not supported at Win 7.

Symptom:
- Video using CUVA disconnects once the user is on the call with error message.
- Present only in CUVA version 2.3 regardless of the Windows OS .
- A downgrade to CUVA version 2.2 on a Windows XP machine does not manifest the problem (CUVA 2.2 is not supported in Windows 7).

Conditions:
Trigger of the issue:
- Up until now, the issue has been reported as intermittent but it is very often. issue happens on two scenarios:
(1)When camera is manually turned off by the user, the same DLL error is observed after 5 to 10 minutes.
(2)When a user locks their machine, the camera is automatically turned off. The same DLL error is observed after 5 to 10 minutes.
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