Cisco Bug: CSCuo17117 - MOH announcement - audio has small audio clippings in RTP stream
Jul 03, 2017
- Cisco Unified Communications Manager (CallManager)
Known Affected Releases
Symptom: Callers hear some slight audio clipping or pops when hearing Music-on-Hold greeting announcement and/or music audio. Conditions: This is only occurring when: (a) MOH audio source is being used for user or network hold with: (1) "initial announcement" is configured for use OR (b) MOH audio source is being used for Route-Point Call Queuing with: (1) "Initial announcement" is configured for use AND (2) "Initial announcement" is configured to "Play only when queued" This generally occurs when the initial announcement audio wav file is more than 15 seconds in duration.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.
Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases