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Cisco Bug: CSCuo15461 - UCCX HRC Scheduled reporting doesn't work for Chinese locale

Last Modified

Aug 05, 2018

Products (5)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.0(1)
  • Cisco Unified Contact Center Express 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 9.0(2)

Known Affected Releases

9.0(2)

Description (partial)

Symptom:
UCCX HRC Scheduled reporting doesn't work for Chinese locale

Cisco Unified CCX Version: 9.0.2.10000-71.

From HRC Scheduler log:

58	ERROR		Mar 17 2014|17:17:52	4084: Exception while exporting  report ICD_Agent_State_Summary_by_Agent_Chart_zh_CN	
59	ERROR		Mar 17 2014|17:17:52	4084:LogComError: the error is = Code= 80043ac3, Code Meaning = IDispatch error #14531
	
60	ERROR		Mar 17 2014|17:17:52	4084:Source=Crystal Reports ActiveX Designer	
61	ERROR		Mar 17 2014|17:17:52	4084:Description=未找到文件。
详细资料: error	
62	ERROR		Mar 17 2014|17:17:52	4084:-------------------------------------------------------------------------------	
63	ERROR		Mar 17 2014|17:17:52	4084:==> Exporting/Printing Report ICD_Agent_State_Summary_by_Agent_Chart_zh_CN,Created On 03172014160905,Type=DAILY by user ccxagent FAILED.	
64	ERROR		Mar 17 2014|17:17:52	4084:-------------------------------------------------------------------------------	
65	DEBUGGING 	Mar 17 2014|17:17:53	FinalRelease called!!

Conditions:
Cisco Unified CCX Version: 9.0.2.10000-71
HRC client Language:Simplified Chinese and Traditional Chinese.
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Bug Details Include

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