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Cisco Bug: CSCuo14428 - UCCX: Need more robust handling of RMCM init issues due to cnfg errors

Last Modified

Feb 15, 2018

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 9.0(2)

Known Affected Releases

9.0(2)SU1

Description (partial)

Symptom:
RMCM Subsystem stuck in initializing state upon Engine Restart. This effects RouteAndQueue as well and leads to engine crash if such a user is linked to a chat CSQ

Conditions:
A  configuration dependency in the agent configuration is not met.
Example:
A resource is pointing to a resourceskillmapid which points to an inactive skillId.
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  • Status
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