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Cisco Bug: CSCuo14428 - UCCX: Need more robust handling of RMCM init issues due to cnfg errors

Last Modified

Feb 15, 2018

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 9.0(2)

Known Affected Releases


Description (partial)

RMCM Subsystem stuck in initializing state upon Engine Restart. This effects RouteAndQueue as well and leads to engine crash if such a user is linked to a chat CSQ

A  configuration dependency in the agent configuration is not met.
A resource is pointing to a resourceskillmapid which points to an inactive skillId.
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Bug Details Include

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