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Cisco Bug: CSCuo12577 - CCE/CCX: Desktop URL lose tab info on clicking State Dropdown text

Last Modified

Aug 24, 2016

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1) 10.5(1)

Description (partial)

Symptom:
In both CCE and CCX, for both IE and FF: Finesse desktop URL loses tab info on clicking State dropdown text like NotReady and Signout with reason codes:

Steps:
-- Login an Agent (or Supervisor) with multiple tabs on his desktop
-- Click on another tab which is different than the default tab, and now you will see that new tab's info is captured at the end of the agent desktop URL
-- Now if you click on the "Not Ready" state dropdown text (not the triangle), you will see that the tab info in agent desktop URL is gone which is wrong (Please note that clicking on the triangle would not cause this issue). Now if you refresh the page, you won't be able to stay on the same tab after the refresh.
-- The same problem would also happen if you click on the Signout dropdown text when there are signout reason codes configured in the system.

Conditions:
The problem happens when you select a different tab then the default tab and then click on NotReady dropdown text or on Signout dropdown text with signout reason codes configured.
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