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Cisco Bug: CSCuo12564 - IDC "Related Incidents" in channel didn't show correct incident name

Last Modified

Jun 25, 2018

Products (1)

  • Cisco IPICS PMC Client Software

Known Affected Releases

4.8(0.12)

Description (partial)

Symptom:
IDC "Related Incidents" in channel didn't show correct incident name

Test steps to reproduce this issue:
1. Create two incidents called "i1" and "i2", and add channels "ch1" and "ch2" into both incidents
2. Save and Activate both incidents.
3. In the Region 1 tab, both "ch1" and "ch2" should now show "2" in the related incidents icon (white diamond).  If you click on the related incidents icon, it should show "i1" and "i2", but it only shows "i2".

Conditions:
IPICS Dispatch Console (IDC) 4.8(1)
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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