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Cisco Bug: CSCuo12486 - Call Transfer between mobile identities through EFA fail

Last Modified

Nov 14, 2015

Products (7)

  • Cisco Unified Communications Manager (CallManager)
  • Cisco Intercompany Media Engine
  • Cisco Business Edition 5000 Version 9.1
  • Cisco Unity Connection Version 9.1
  • Cisco Unified Communications Manager Version 9.1
  • Cisco Business Edition 6000 Version 9.1
  • Cisco Unified Communications Manager Session Management Edition

Known Affected Releases

9.1(2) 9.1(2.10000.28)

Description (partial)

Symptom:
Transferring a call from a mobile identity to another mobile identity using EFA fails for both consultative and blind transfers.

Conditions:
Sample scenario:
- User A (internal phone) calls User B with RD configured
- User B answers from his RD ("alfa" PSTN call leg)
- User B dials *82 to place the call on hold
- User B places a new call from the PSTN  to the EFA DID number
- User B enters <PIN_number> # *84 # <User_C_DN> #
- User C answers from RD
- User B dials *84 on beta leg to complete the transfer but the call disconnects.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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