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Cisco Bug: CSCuo12453 - I18n Live Data should use the escape sequence to query CUIC db

Last Modified

May 10, 2019

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1)

Description (partial)

The 'UCCE Realtime' datasource name in CUIC is localized and is also stored in its localized form. Live Data libraries use the datasource name to find the UCCE Realtime datasource definition and connect to the UCCE Realtime database. This approach by Live Data does not work when the datasource name is localized to certain languages.

Symptom:
Live Data will log that no AW database has been defined. Live Data will output events to reports, except without names for agents. This data omission is due to the failure to connect and load the names from the AW database.

Conditions:
The issue is known to occur when CUIC is localized such that the 'UCCE Realtime' datasource name is not rendered in English as 'UCCE Realtime'.
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