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Cisco Bug: CSCuo11701 - zombie calls not getting archived into historical database

Last Modified

Jun 04, 2019

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

10.5(1) 8.5(1)

Description (partial)

Symptom:
Zombie calls (QUEUE_STATUS=2) in callback_current tabled not being set to terminated state after weeks

Conditions:
Courtesy Callback Enabled and running in high load conditions. CVP 8.5/9.0/10.0
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  • Status
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