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Cisco Bug: CSCuo08582 - Reset Password/PIN BAT job stuck in Processing intermittently

Last Modified

Nov 14, 2015

Products (8)

  • Cisco Unified Communications Manager (CallManager)
  • Cisco Intercompany Media Engine
  • Cisco Unity Connection Version 9.1
  • Cisco Business Edition 5000 Version 9.1
  • Cisco Unified Communications Manager Version 10.0
  • Cisco Business Edition 6000 Version 9.1
  • Cisco Unified Communications Manager Version 9.1
  • Cisco Unified Communications Manager Session Management Edition

Known Affected Releases

10.0(1) 8.6 9.1(2)

Description (partial)

Symptom:
Intermittently, when trying to reset password/PIN for end users using BAT, job will get stuck in Processing. No log file will be generated for such Job. Trying to do the same process again for same group of users mostly works fine.

Conditions:
All CUCM versions are affected. No limit to number of users in the Job. Issue can happen when BAT is executed for one user or more.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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