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Cisco Bug: CSCuo07614 - EIM/WIM Agent Cannot Delete KB Article, PA account can.

Last Modified

Nov 02, 2015

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

9.0(1) 9.0(2)

Description (partial)

Symptom:
Agents can't delete KB articles in Personal Folder.
Agents have permissions to delete article, but receive I18A_User_Not_Authorized_To_Perform_Action

Conditions:
1. Log in as an Agent and attempt to delete a KB article that you have permission to delete.

2. Log in as an Agent, Create a New KB article,  and attempt to delete it.

You will not be able to do so and will receive this error

 I18A_User_Not_Authorized_To_Perform_Action
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
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