Guest

Preview Tool

Cisco Bug: CSCuo05781 - ASR5K PCSCF - Multiple sessmgr crashes seen on SCPCF000 on March 27th.

Last Modified

Feb 04, 2017

Products (1)

  • Cisco ASR 5000 Series

Known Affected Releases

15.0(100)

Description (partial)

Symptom:
********************* CRASH #49 ***********************
SW Version          : 15.0(53704)
Similar Crash Count : 2
Time of First Crash : 2014-Mar-20+00:42:35

Fatal Signal 11: Segmentation fault
  PC: [05522e0b/X] cscf_util_get_unaltered_normalized_uri()
  Faulty address: 0x2e706f3f
  Signal from: kernel
  Signal detail: address not mapped to object
  Process: card=3 cpu=0 arch=X pid=8368 cpu=~22% argv0=sessmgr
  Crash time: 2014-Mar-27+08:55:56 UTC
  Recent errno: 11 Resource temporarily unavailable
  Stack (131071@0xfffd9000, probably truncated):
    [05522e0b/X] cscf_util_get_unaltered_normalized_uri() sp=0xfffd9e18
    [05523206/X] cscf_util_get_normalized_uri() sp=0xfffd9e68
    [0576b65b/X] cscf_rcvry_get_normalized_nameaddr_with_parameters() sp=0xfffd9f18
    [0576a9be/X] cscf_rcvry_get_subscriber_info() sp=0xfffd9f48
    [05539ae3/X] cscf_rcvry_get_crr() sp=0xfffd9f88
    [03834ad5/X] sessmgr_collect_cscf_call_rcvry_info() sp=0xfffd9fb8
    [038272a3/X] sessmgr_collect_call_rcvry_information() sp=0xfffda018

********************* CRASH #53 ***********************
SW Version          : 15.0(53704)
Similar Crash Count : 1
Time of First Crash : 2014-Mar-27+05:21:49

Fatal Signal 11: Segmentation fault
  PC: [0576b715/X] cscf_rcvry_get_normalized_nameaddr_with_parameters()
  Faulty address: 0x323176db
  Signal from: kernel
  Signal detail: address not mapped to object
  Process: card=10 cpu=0 arch=X pid=9155 cpu=~23% argv0=sessmgr
  Crash time: 2014-Mar-27+05:21:49 UTC
  Recent errno: 11 Resource temporarily unavailable
  Stack (131071@0xfffd9000, probably truncated):
    [0576b715/X] cscf_rcvry_get_normalized_nameaddr_with_parameters() sp=0xfffd9bc8
    [0576a9be/X] cscf_rcvry_get_subscriber_info() sp=0xfffd9bf8
    [05539ae3/X] cscf_rcvry_get_crr() sp=0xfffd9c38
    [03834ad5/X] sessmgr_collect_cscf_call_rcvry_info() sp=0xfffd9c68
    [038272a3/X] sessmgr_collect_call_rcvry_information() sp=0xfffd9cc8

******************** CRASH #54 ***********************
SW Version          : 15.0(53704)
Similar Crash Count : 2
Time of First Crash : 2014-Mar-27+08:02:36

Fatal Signal 11: Segmentation fault
  PC: [0576b856/X] cscf_rcvry_get_normalized_nameaddr_with_parameters()
  Faulty address: 0x3ffffde2
  Signal from: kernel
  Signal detail: address not mapped to object
  Process: card=13 cpu=0 arch=X pid=8707 cpu=~5% argv0=sessmgr
  Crash time: 2014-Mar-27+08:21:56 UTC
  Recent errno: 11 Resource temporarily unavailable
  Stack (131071@0xfffd9000, probably truncated):
    [0576b856/X] cscf_rcvry_get_normalized_nameaddr_with_parameters() sp=0xfffd9bc8
    [0576a9be/X] cscf_rcvry_get_subscriber_info() sp=0xfffd9bf8
    [05539ae3/X] cscf_rcvry_get_crr() sp=0xfffd9c38
    [03834ad5/X] sessmgr_collect_cscf_call_rcvry_info() sp=0xfffd9c68
    [038272a3/X] sessmgr_collect_call_rcvry_information() sp=0xfffd9cc8

Conditions:
Unknown.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.