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Cisco Bug: CSCuo03449 - CAPF enrollment fails following transition to CAPF_S_ENCRYPT_REQ state.

Last Modified

Jul 22, 2014

Products (1)

  • Cisco Unified Mobile Communicator

Known Affected Releases

9.6(0)

Description (partial)

Symptom:
CAPF enrollment fails following transition to CAPF_S_ENCRYPT_REQ state.

Conditions:
CAPF fails consistently for a specific customer on Android. Customer has CA-signed certs installed in CUCM. This may or may not be a factor. One thing we have noticed from the logs (see enclosures) is that the CAPF state machine transitions they have, just prior to the CAPF failure, show a transition to CAPF_S_ENCRYPT_REQ. In our lab we don't see this state transition. Our logs show that we always seem to go from CAPF_S_KEY to CAPF_S_STORE_CERT_REQ. This may be a factor in the failure. The following is a short extract from the log with a lead up to the failure.
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