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Cisco Bug: CSCuo02916 - CAD randomly frozen for couple of min when an outbound call is presented

Last Modified

Jul 14, 2014

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

8.5(1)SU4.5

Description (partial)

Symptom:
CAD will intermittently freeze for 2-3 min when presented with an Outbound call.  Agents are not able to click any buttons when CAD is stuck in this state.

The issue resolves itself after 2-3 minutes.

Conditions:
CAD agent receiving an Outbound call after skipping the previous call.  Record to be skipped is the last record in the dialers list.
Ex : 
Agent1 get selected (Reserved) for an OB call
Agent1 is presented with the Preview Reservation
Agent1 chooses "Skip-next"
Agent1's state changes to Unavailable and then Available
Agent1 is selected and presented with the same OB call again
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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