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Cisco Bug: CSCuo01244 - PCCE Install Instructions Have Unclear Patch Download

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Packaged Contact Center Enterprise

Known Affected Releases

10.0(1) 10.0(2) 10.5(1)

Description (partial)

Symptom:
Customer will receive a message that the hotfix is not required for their system which leads them to believe that the hotfix is not required.  This is due to the incorrect architecture being chosen.  The hotfix version should match the architecture of Windows which is used.

Conditions:
Customer is setting up a new PCCE 10.0 environment and downloads the incorrect architecture hotfix from Microsoft.
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  • Status
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