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Cisco Bug: CSCuo00372 - Finesse authentication attempted even when Finesse server not configured

Last Modified

Feb 21, 2018

Products (1)

  • Cisco MediaSense

Known Affected Releases

10.5(1)

Description (partial)

Symptom:
In case of Finesse server not configured on the setup and if signIn API times out then, Error message like "4023 
Failure: Connection to the Cisco Finesse server failed. Verify the Cisco Finesse configuration and try again. " will be returned instead different error message is returned if finesse is not configured

Conditions:
If database service takes time to stop on primary and secondary servers and then SignAPI request is sent to AMS and then request timed out and it tries to connect to finese server
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