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Cisco Bug: CSCun98985 - Monitoring is not working when dropping additional supervisor

Last Modified

Jun 07, 2016

Products (1)

Known Affected Releases

10.2(1)

Description (partial)

Symptom:
Monitoring is not working when dropping additional supervisor

Conditions:
Steps:
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1. Register the 4 endpoints A,B,C,D with the CUCM
2. Now associate endpoints A and B with Tapi tool using user management -> end user
3. Place a call from C to B
4. Using tapi tool start monitoring B from endpoint A
5. Now on endpoint A tap on "add" button to take any other device in conference (Say D)
6. Now both A and D are supervisors and agent-customer two way audio is audible in both A and D
7. Drop D from A
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