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Cisco Bug: CSCun96020 - 5760 Client stuck in idle state

Last Modified

Mar 21, 2018

Products (1)

  • Cisco 5700 Series Wireless LAN Controllers

Known Affected Releases


Description (partial)

customer has 5760 run on 3.3.2:

after check the "show wireless client summary", I found many clients are shown as IDLE, they have around 1400 clients:

1. first, they try one AP for 1 week, everything is OK
2. then they add 30APs on 5760 for another week, everything is OK too.
3. so they add  another 60 APs on 5760,(about 1300 end users) and after one day, many clients can not connect.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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