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Cisco Bug: CSCun93525 - Upgrade cannot complete due to a new firmware for RAID Controller

Last Modified

Nov 13, 2016

Products (1)

  • Cisco Web Security Appliance

Known Affected Releases

7.7.0-725 8.0.0-503 8.0.5-075 8.1.0-115

Description (partial)

Symptom:
WSA upgrade process cannot be completed because a new firmware for RAID controller has to be upgraded first.

During upgrade, below message appears
"Note: A new firmware is required for your RAID controller before you can upgrade to the selected version of AsyncOS. This upgrade must be cancelled. Please first update the firmware by running a new upgrade and selecting 'Update for RAID controller firmware (For S360/S370/S660/S670 only, reboot required)'."

When an option to upgrade the firmware is selected, the firmware upgrade process does not start and below message appears. 
"Upgrade not applicable to your RAID card
Upgrade installation finished."

Conditions:
The upgrade issue happens when WSA is required to upgrade a firmware for RAID controller before WSA can be upgraded to a new build.

The WSA has already upgraded the RAID firmware, but check for such update fails due to boot log message overflow (i.e., the file that should contain the firmware version string is overrun with other messages), so the upgrade script asks again for RAID firmware upgrade.
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