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Cisco Bug: CSCun92484 - Telepresence Server Conductor Payload Change 15 Minute Black Flash

Last Modified

Aug 22, 2017

Products (1)

  • Cisco TelePresence Server

Known Affected Releases

3.1(1.97)

Description (partial)

Symptom:
Participants see a black flash from the Polycom participant window at the 15 minute mark when in a conference.

Conditions:
Conference setup through the Conductor and created on the Telepresence Server. Polycom endpoints are participants in the call. A black flash occurs at the first 15 minute mark because the TPS SIP session refresh results in the Polycom endpoints changing the RTP payload type that they send to the TPS. This results in the black flash.
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