Guest

Preview Tool

Cisco Bug: CSCun92195 - Active Call Count in Portico not showing accurate number

Last Modified

Jun 27, 2019

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

9.0(4)

Description (partial)

Symptom:
Active Call Count in Diagnostic Portico is not reporting accurate call counts for active calls - the number is reporting very high numbers.

Conditions:
For Transferred and Conference Calls
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.