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Cisco Bug: CSCun91929 - RCC control of the Static phone fails when LogOut profile is configured

Last Modified

Nov 27, 2020

Products (3)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Communications Manager IM and Presence Service Version 9.1
  • Cisco Unified Presence Version 8.6

Known Affected Releases

8.6(5) 9.1(1)

Description (partial)

RCC control of the static phone configured for a user fails. But if the user also has a EM profile , and logs with a EM profile on the same phone or another phone , the RCC control works. in this Scenario this static phone is also not listed in the RCC device selector plugin.

In the Static phone device configuration , the EM log Out profile is configured and is not set to 'use current device settings', but is set to a custom log out profile.
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