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Cisco Bug: CSCun90006 - Rollback from 6.1 to 5.5.2 failed > diagnostics showing fails

Last Modified

Dec 24, 2016

Products (1)

  • Cisco Policy Suite for Mobile

Known Affected Releases

6.1.0

Description (partial)

Symptom:
[root@pcrfclient01 tmp]# diagnostics.sh
QNS Diagnostics
Checking basic ports (80, 7070, 27017, 27717-27720, 27749, 8080, 9091)...
Could not connect to port 7070 on pcrfclient01 (Policy Builder)...[FAIL]
Could not connect to port 7070 on pcrfclient02 (Policy Builder)...[FAIL]
Checking qns passwordless logins on all boxes...[PASS]
Validating hostnames...[PASS]
Checking disk space for all VMs...[PASS]
Checking swap space for all VMs...[PASS]
Checking for clock skew...[PASS]
Retrieving QNS diagnostics from qns01:9045...[FAIL]
  Connected to QNS: no diagnostics found. QNS may be still starting up.  Ensure QNS service is started (runonone.sh qns01 /etc/init.d/qns status) and monitor the log for additional errors

Retrieving QNS diagnostics from qns02:9045...[FAIL]
  Connected to QNS: no diagnostics found. QNS may be still starting up.  Ensure QNS service is started (runonone.sh qns02 /etc/init.d/qns status) and monitor the log for additional errors

Retrieving QNS diagnostics from qns03:9045...[FAIL]
  Connected to QNS: no diagnostics found. QNS may be still starting up.  Ensure QNS service is started (runonone.sh qns03 /etc/init.d/qns status) and monitor the log for additional errors

Retrieving QNS diagnostics from qns04:9045...[FAIL]
  Connected to QNS: no diagnostics found. QNS may be still starting up.  Ensure QNS service is started (runonone.sh qns04 /etc/init.d/qns status) and monitor the log for additional errors

Conditions:
1) @/etc/broadhop/repositories  -- removed ///file reference to 6.1.0 -- left only a reference to 5.5.2
2) ran stage_update for QNS5.5.2~.tar.gz
3) rec'd msg that 5.5.2 was staged
4) ran update_qns and saw update complete
5) ran restartall.sh
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