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Cisco Bug: CSCun88497 - Unnecessary soft keys displayed for calls to VM

Last Modified

May 05, 2016

Products (33)

  • Cisco IP Phone 8800 Series
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 7971G-GE
  • Cisco IP Phone 7841
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 9951
  • Cisco IP Phone 8851
  • Cisco Unified IP Phone 7911G
  • Cisco Unified IP Phone 6941
  • Cisco Unified IP Phone 7941G
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Known Affected Releases


Description (partial)

Unnecessary soft keys displayed for calls to VM

Unnecessary soft keys displayed for calls to VM

1. Configure VM services for a phone.
2. Press the VoiceMail hard key.
    A call is placed to the Unified Connection.
    The following soft keys are displayed.
    Hold, End Call, Record(Configured by soft key template), Transfer, Park, Conference, Show Details, Report Caller    //Faulty. Only two soft keys should be displayed. They are "End Call" and "Show Details.//
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