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Cisco Bug: CSCun88413 - Adding a CTI route point with an extension that has multiple E164 ass

Last Modified

Nov 10, 2014

Products (1)

  • Cisco Hosted Collaboration Solution (HCS)

Known Affected Releases

8.1(4)

Description (partial)

Symptom:
Details:
If a CTI route point is added using an extension number that has more than one
E164 number associated with it then the CTI route point does not get created
correctly in the CUCM.

From the device log it looks as if the wrong UUID is being used, but this is
speculation...

Prerequisites:
1.Associate an extension number with more than one E164 number
2.
3.

Steps to Reproduce:
1.Add a CTI route point using the extension number created earlier
2.
3.
4.
5.
6.
Actual Results:  
The Directory Number is added to the CUCM and the device log contains CTI
creation steps, but no CTI route point is added to CUCM (or appears in the
CUCM)

Expected Results:  
The CTI route point should be added

Conditions:
Details:
If a CTI route point is added using an extension number that has more than one
E164 number associated with it then the CTI route point does not get created
correctly in the CUCM.

From the device log it looks as if the wrong UUID is being used, but this is
speculation...

Prerequisites:
1.Associate an extension number with more than one E164 number
2.
3.

Steps to Reproduce:
1.Add a CTI route point using the extension number created earlier
2.
3.
4.
5.
6.
Actual Results:  
The Directory Number is added to the CUCM and the device log contains CTI
creation steps, but no CTI route point is added to CUCM (or appears in the
CUCM)

Expected Results:  
The CTI route point should be added
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  • Status
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  • Known Fixed Releases
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