Preview Tool

Cisco Bug: CSCun81710 - MCU 53X0 unit DSP crash with os_exitf: surface_store_check_rows_done : b

Last Modified

Feb 18, 2016

Products (1)

  • Cisco TelePresence MCU 4500 Series

Known Affected Releases


Description (partial)

A TelePresence MCU 5300 series unit can experience an unexpected DSP restart with the following message

os_exitf: surface_store_check_rows_done : bad rows

This can occur when an endpoint sends media to the MCU which is corrupted or has had packet loss.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.