Preview Tool

Cisco Bug: CSCun81559 - UCCX: Race condition on redirects from script to trigger

Last Modified

Aug 05, 2018

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 9.0(2)

Known Affected Releases


Description (partial)

Various issues can occur such as incorrect historical reporting data for call scenarios which involve UCCX calls which are transferred to other UCCX route points.

A UCCX script is redirecting to another UCCX trigger, or a Outbound IVR call detects speech and does a SIP refer to a UCCX trigger.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.