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Cisco Bug: CSCun81559 - UCCX: Race condition on redirects from script to trigger

Last Modified

Aug 05, 2018

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 9.0(2)

Known Affected Releases

9.0(2)SU2

Description (partial)

Symptom:
Various issues can occur such as incorrect historical reporting data for call scenarios which involve UCCX calls which are transferred to other UCCX route points.

Conditions:
A UCCX script is redirecting to another UCCX trigger, or a Outbound IVR call detects speech and does a SIP refer to a UCCX trigger.
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  • Status
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