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Cisco Bug: CSCun77571 - CIM 4.4 to 9.0 upgrade fails

Last Modified

May 21, 2018

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

9.0(1)

Description (partial)

Symptom:
Upgrade installer fails with "cannot execute task" and the task id, in this case it was task ID 30.

Conditions:
Error seen in upgrade log is :The INSERT statement conflicted with the FOREIGN KEY constraint "EGLV_SESSION_CONTENT_FK1". The conflict occurred in database "eGActiveDB", table "dbo.EGLV_SESSION", column 'ACTIVITY_ID'.

These activities didn't have entries in eglv_session, eglv_session_content,  and eglv_attendee.
RCA was that these activities where never routed correctly and had an ACTIVITY_STATUS = 9000, ACTIVITY_SUB_STATUS = 9200 with a CASE_ID of -1.
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