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Cisco Bug: CSCun77571 - CIM 4.4 to 9.0 upgrade fails

Last Modified

May 21, 2018

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases


Description (partial)

Upgrade installer fails with "cannot execute task" and the task id, in this case it was task ID 30.

Error seen in upgrade log is :The INSERT statement conflicted with the FOREIGN KEY constraint "EGLV_SESSION_CONTENT_FK1". The conflict occurred in database "eGActiveDB", table "dbo.EGLV_SESSION", column 'ACTIVITY_ID'.

These activities didn't have entries in eglv_session, eglv_session_content,  and eglv_attendee.
RCA was that these activities where never routed correctly and had an ACTIVITY_STATUS = 9000, ACTIVITY_SUB_STATUS = 9200 with a CASE_ID of -1.
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