Cisco Bug: CSCun77571 - CIM 4.4 to 9.0 upgrade fails
May 21, 2018
- Cisco Unified E-Mail Interaction Manager
Known Affected Releases
Symptom: Upgrade installer fails with "cannot execute task" and the task id, in this case it was task ID 30. Conditions: Error seen in upgrade log is :The INSERT statement conflicted with the FOREIGN KEY constraint "EGLV_SESSION_CONTENT_FK1". The conflict occurred in database "eGActiveDB", table "dbo.EGLV_SESSION", column 'ACTIVITY_ID'. These activities didn't have entries in eglv_session, eglv_session_content, and eglv_attendee. RCA was that these activities where never routed correctly and had an ACTIVITY_STATUS = 9000, ACTIVITY_SUB_STATUS = 9200 with a CASE_ID of -1.
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Bug Details Include
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