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Cisco Bug: CSCun76738 - SPA500S (SCCP)-Mismatch blf LED if button layout used in ephone-template

Last Modified

Jan 27, 2017

Products (1)

  • Cisco Small Business IP Phones

Known Affected Releases


Description (partial)

Customer requirement is to have dedicated buttons for speed dial keys, preferably in one of the first five buttons on the SPA525G2 phone. If button-layout is configured under ephone-template and applied to the phone, there is a mismatch in BLF LED. When one line on a sidecar is pressed for speed dial or to transfer a call, while the calls connects fine to the correct extension, the busy lamp for a different line lights up causing confusion for the user. 

If no button-layout is used, BLF LED works correctly.

UC500 with latest Software Package / CME 8.6
IOS - 15.1(4)M6
SPA525G2 with SPA500S sidecar
Phone firmware - 7.5.2c / 7.5.5

Steps to re-create:

ephone-template  19
 url services 1 VoiceviewExpress
 softkeys remote-in-use  Newcall
 softkeys idle  Redial Newcall Cfwdall Pickup Gpickup Dnd Login
 softkeys seized  Cfwdall Endcall Redial Pickup Gpickup Callback
 softkeys connected  Hold Endcall Trnsfer Confrn Acct Park
 button-layout 1,3-67 line
 button-layout 2,68-69 speed-dial

ephone  31
 device-security-mode none
 mac-address xxxx.xxxx.xxxx
 ephone-template 19
 max-calls-per-button 2
 username "xxxx" password xxxxx
 speed-dial 1 9260 label "Paging"
 speed-dial 2 9230 label "Customer Service"
 speed-dial 3 9250 label "Registration"
 paging-dn 1
 type 525G2 addon 1 500S 2 500S
 button  1:567 3:462 4m565 5m576
 button  6m558 7m564 8m572 9m549
 button  10m575 11m584 12m547 13m545
 button  14m556 15m553 16m544 17m543
 button  18m546 19m540 20m574 21m557
 button  22m539 23m588 24m561 25m548
 button  26m581 27m559 28m568 29m552
 button  30m582 31m594 32m538 33m585
 button  34m570 35m571 36m550 37m563
 button  38m591 39m577 40m551 41m554
 button  42m541 43m560 44m596 45m579
 button  46m573 47m587 48m578 49m598
 button  50m580 51m555 52m562 53m583
 button  54m566 55m542 56m597 57m586
 button  59m593 60m595 61m590
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