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Cisco Bug: CSCun76709 - PCD export migration warning copying uc platform post failed

Last Modified

Jan 23, 2019

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

10.0(1.10000.14)

Description (partial)

Symptom:
The Prime Collaboration Deployment (PCD) export migration step fails.

Conditions:
PCD 10.0.1.10000-14

The failing Cisco Unified Communications Manager (CUCM) migration log displays the following:

# file list install / date detail
# file view install /migrate_export_<date>
03/15/2014 14:35:39 migrate_export|Exporting install log files|<LVL::Info>
03/15/2014 14:35:42 migrate_export|platformConfig.xml export successful.|<LVL::Info>
03/15/2014 14:35:42 migrate_export|warning Copying uc platform post failed.|<LVL::Info>
03/15/2014 14:35:42 migrate_export|Acquired LOCK file: /var/lock/update_migrate_state.lock for PID: 12638|<LVL::Info>
03/15/2014 14:35:43 migrate_export|Updated status file: SYSTEM_MIGRATE_EXPORT_STATUS=TERMINATED ()|<LVL::Info>
03/15/2014 14:35:43 migrate_export|Updated status file: MSG=System migrate export failed while creating the requried post platform configuration directory. ()|<LVL::Info>
03/15/2014 14:35:43 migrate_export|Removed LOCK file: /var/lock/update_migrate_state.lock for PID: 12638|<LVL::Info>
03/15/2014 14:35:43 migrate_export|Perform cleanup|<LVL::Info>
03/15/2014 14:35:43 migrate_export|Failed to remove the PID file () for PID: 12638|<LVL::Error>
03/15/2014 14:35:43 migrate_export|Removed LOCK file: /var/lock/migrate_export.lock for PID: 12638|<LVL::Info>
03/15/2014 14:35:43 migrate_export|Removed PID file: /var/run/migrate_export.pid for PID: 12638|<LVL::Info>
03/15/2014 14:35:43 migrate_export|Updated status file: SCRIPT_STOP_TIME=Sat Mar 15 14:35:43 2014 ()|<LVL::Info>
03/15/2014 14:35:43 migrate_export|Contents of the status file:|<LVL::Info>
03/15/2014 14:35:43 migrate_export|MIGRATE_EXPORT_TYPE=STATIC
SYSTEM_MIGRATE_EXPORT_STATUS=TERMINATED
PID=12638
LOG_FILE=/var/log/install/migrate_export_2014-03-15-14-29-38.log
SCRIPT_START_TIME=Sat-Mar-15-14:29:38-2014
SCRIPT_STOP_TIME=Sat-Mar-15-14:35:43-2014
MSG=System-migrate-export-failed-while-creating-the-requried-post-platform-configuration-directory.
SERVER=192.168.1.2
DIRECTORY=/export/
USER=adminsftp|<LVL::Info>


The PCD logs display the following:

##file list activelog tomcat/logs/ucmap/log4j date detail
##file view activelog tomcat/logs/ucmap/log4j/<newest filename>
2014-03-12 16:45:35,216 ERROR [http-bio-443-exec-16] scheduler.SchedulerException.<init> - SchedulerException: scheduler.task.notfound
2014-03-12 16:45:35,216 ERROR [http-bio-443-exec-16] resources.CancelTaskHandler.cancelTask - com.cisco.ucmap.scheduler.SchedulerException: scheduler.task.notfound
2014-03-12 16:45:41,265 ERROR [pool-1-thread-3] custom.PreDiscoveryTaskCreate.firstTimeDiscovery - getException
2014-03-15 13:45:20,874 INFO [DefaultQuartzScheduler_Worker-4] scheduler.Scheduler.addStatusMessage - Adding ERROR message [migration_errorCode_134] to task action 202
2014-03-15 13:45:20,937 INFO [DefaultQuartzScheduler_Worker-4] scheduler.Scheduler.addStatusMessage - Adding ERROR message [scheduler.node.fail] to task action 202
2014-03-15 13:45:21,038 INFO [DefaultQuartzScheduler_Worker-4] scheduler.Scheduler.addStatusMessage - Adding ERROR message [scheduler.taskaction.failednodes] to task action 202
2014-03-15 13:45:21,134 INFO [DefaultQuartzScheduler_Worker-4] scheduler.Scheduler.addStatusMessage - Adding ERROR message [scheduler.task.pause] to task 201
2014-03-15 13:45:21,645 INFO [DefaultQuartzScheduler_Worker-4] scheduler.Scheduler.updateTaskStatus - task 201 set to PAUSE_ERROR
2014-03-15 13:47:36,724 INFO [http-bio-443-exec-12] scheduler.Scheduler.scheduleTask - task 201 status = PAUSE_ERROR
2014-03-15 13:49:23,728 ERROR [DefaultQuartzScheduler_Worker-5] db.EntityBroker.getNotifications - Query exception
2014-03-15 13:49:23,731 ERROR [DefaultQuartzScheduler_Worker-5] scheduler.Scheduler.addStatusMessage - Email notification for task 250 was not sent
2014-03-15 14:03:43,562 ERROR [DefaultQuartzScheduler_Worker-6] db.EntityBroker.getMigrationTask - Query exception finding 201
2014-03-15 14:03:43,569 ERROR [DefaultQuartzScheduler_Worker-6] scheduler.ExportJob.createFloppyImage - Failed to get migration map or add status
2014-03-15 14:17:02,931 INFO [DefaultQuartzScheduler_Worker-7] scheduler.Scheduler.addStatusMessage - Adding ERROR message [migration_errorCode_134] to task action 427
2014-03-15 14:17:02,989 INFO [DefaultQuartzScheduler_Worker-7] scheduler.Scheduler.addStatusMessage - Adding ERROR message [scheduler.node.fail] to task action 427
2014-03-15 14:17:03,094 INFO [DefaultQuartzScheduler_Worker-7] scheduler.Scheduler.addStatusMessage - Adding ERROR message [scheduler.taskaction.failednodes] to task action 427
2014-03-15 14:17:03,205 INFO [DefaultQuartzScheduler_Worker-7] scheduler.Scheduler.addStatusMessage - Adding ERROR message [scheduler.task.pause] to task 426
2014-03-15 14:17:03,768 INFO [DefaultQuartzScheduler_Worker-7] scheduler.Scheduler.updateTaskStatus - task 426 set to PAUSE_ERROR
2014-03-15 14:18:55,709 INFO [http-bio-443-exec-9] scheduler.Scheduler.scheduleTask - task 426 status = PAUSE_ERROR
2014-03-15 14:35:46,949 INFO [DefaultQuartzScheduler_Worker-9] scheduler.Scheduler.addStatusMessage - Adding ERROR message [migration_errorCode_134] to task action 427
2014-03-15 14:35:47,029 INFO [DefaultQuartzScheduler_Worker-9] scheduler.Scheduler.addStatusMessage - Adding ERROR message [scheduler.node.fail] to task action 427
2014-03-15 14:35:47,141 INFO [DefaultQuartzScheduler_Worker-9] scheduler.Scheduler.addStatusMessage - Adding ERROR message [scheduler.taskaction.failednodes] to task action 427
2014-03-15 14:35:47,224 INFO [DefaultQuartzScheduler_Worker-9] scheduler.Scheduler.addStatusMessage - Adding ERROR message [scheduler.task.pause] to task 426
2014-03-15 14:35:47,768 INFO [DefaultQuartzScheduler_Worker-9] scheduler.Scheduler.updateTaskStatus - task 426 set to PAUSE_ERROR
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