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Cisco Bug: CSCun76595 - Devices in "Collection Failure" due to ACLs

Last Modified

Feb 03, 2017

Products (1)

  • Cisco Prime Infrastructure

Known Affected Releases

2.0-03 2.0-06

Description (partial)

Some devices which have ACLs applied to the SNMP server communities, appear in the Device Work Center in status "Collection Failure". The reason for this scenario is listed in inventory.log as following:

[ERROR] - java.lang.IllegalStateException: Business key attribute: aceIdentifier on entity com.cisco.xmp.model.managed.vendorSpecificTechnologies.cisco.accessControlList.AclEntry is null.
java.lang.IllegalStateException: Business key attribute: aceIdentifier on entity com.cisco.xmp.model.managed.vendorSpecificTechnologies.cisco.accessControlList.AclEntry is null.

Symptom:
Some devices with ACL configured appear in the Device Work Center in status "Collection Failure". The reason for this scenario is listed in inventory.log as following:

[ERROR] - java.lang.IllegalStateException: Business key attribute: aceIdentifier on entity com.cisco.xmp.model.managed.vendorSpecificTechnologies.cisco.accessControlList.AclEntry is null.
java.lang.IllegalStateException: Business key attribute: aceIdentifier on entity com.cisco.xmp.model.managed.vendorSpecificTechnologies.cisco.accessControlList.AclEntry is null.

Conditions:
This happens in Prime Infrastructure 2.0 after adding Device Package Update 3.
Devices affected include 3540 and 2950 series
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