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Cisco Bug: CSCun76555 - EXIT key not working with 6921 / 6941 / 69xx IPAA

Last Modified

Jun 20, 2014

Products (6)

  • Cisco IP Phone 8800 Series
  • Cisco Unified IP Phone 6961
  • Cisco Unified IP Phone 6941
  • Cisco Unified IP Phone 8941
  • Cisco Unified IP Phone 8945
  • Cisco Unified IP Phone 6921

Known Affected Releases

9.4(1)SR1

Description (partial)

Symptom:
6921/41 with 9.4.1.3 (or 9.4.1.3ES2 or 9.4.1.3.4770 - special loads for our customer) will allow the services key to be pressed, a user can log in, go to a ready state, go to a "not ready" state, logoff.  If you press EXIT softkey in loads up until 9.4.1.3 now, the phone returns to the normal phone state.  IN 9.4.1.3, it just doesn't work.  In 9.4.1.3.4770 sometimes it works and sometimes it returns to the services menu (first menu before logging in).

Conditions:
using 9.4.1.3 SCCP loads for 6921 or 6941 (same load) leads to these behaviors
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
  • Related Community Discussions
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