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Cisco Bug: CSCun76539 - Supervisor has to log in again in order to see the new skill group name

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Agent Desktop

Known Affected Releases

10.0(1a) 8.5(4) 9.5(1)

Description (partial)

When new team is added Supervisors are not able to view the team under skill groups.   Refresh and changing team and Directory Sync does not resolve the issue.

Steps to reproduce:
1. login supervisor
2. Create a new skill group in ICM
3. Manual sync from webadmin
4. Click on refresh/change team from CSD
Actual result:
New skill group isn't displayed in Skill Group tree and missing skill name in statistic display pane.
Expected result:
New skill group should displayed under Skill Groups tree and Skill name should not be empty in Team Skill Statistics Display
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Bug Details Include

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  • Status
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