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Cisco Bug: CSCun76046 - Homewifi+edge, the error is wrong when change CUCM/VM password

Last Modified

Apr 29, 2014

Products (1)

  • Cisco Unified Mobile Communicator

Known Affected Releases

9.6(0)

Description (partial)

Symptom:
Summary:  
CUCM credential error is not consistent with VM after change password, see attached PRT and screenshot for detail

Found in: 9.6.0.170226

Step to reproduce:
1. Sign in webex user with phone and VM services credential associated in homewifi+Edge.
2. Change CUCM/VM password


Issue 1:
1) Homewifi+Edge,Sign out and sign in.
Expect Result:
CUCM/VM credential error is "Your account information is expired or invalid"
Actual Result:
CUCM/VM  show the error: Cannot connect to Phone Service server. Check your network settings. Reconnect
 When change the network to corpwifi, the error is correct:"Your account information is expired or invalid"

Issue2:
 When reconnect network in corpwifi, the CUCM error is wrong"Cannot connect to Phone Service server", but VM error is correct "Your account information is expired or invalid"

Conditions:
Homewifi+edge
Change CUCM password
CUCM and VM has the same password.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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