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Cisco Bug: CSCun76046 - Homewifi+edge, the error is wrong when change CUCM/VM password

Last Modified

Apr 29, 2014

Products (1)

  • Cisco Unified Mobile Communicator

Known Affected Releases


Description (partial)

CUCM credential error is not consistent with VM after change password, see attached PRT and screenshot for detail

Found in:

Step to reproduce:
1. Sign in webex user with phone and VM services credential associated in homewifi+Edge.
2. Change CUCM/VM password

Issue 1:
1) Homewifi+Edge,Sign out and sign in.
Expect Result:
CUCM/VM credential error is "Your account information is expired or invalid"
Actual Result:
CUCM/VM  show the error: Cannot connect to Phone Service server. Check your network settings. Reconnect
 When change the network to corpwifi, the error is correct:"Your account information is expired or invalid"

 When reconnect network in corpwifi, the CUCM error is wrong"Cannot connect to Phone Service server", but VM error is correct "Your account information is expired or invalid"

Change CUCM password
CUCM and VM has the same password.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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