Preview Tool

Cisco Bug: CSCun74964 - CCE: Supervisor Force Reserved agent logout cause timeout error on UI

Last Modified

Dec 18, 2015

Products (1)

  • Cisco Finesse

Known Affected Releases


Description (partial)

In Finesse 10.0(1), Supervisor clicking Force Logout button causes operation timeout error when Agent is in "Reserved" or "Reserved (Outbound)" or "Talking", though the force logout request seems to go through successfully.

The problem would happen if Supervisor force logout on an agent in "Reserved" or "Reserved (Outbound)" or "Talking" state.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.