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Cisco Bug: CSCun74817 - ATA 187 | CRASH | ATA goes for reboot after handling group pickup

Last Modified

Feb 03, 2017

Products (1)

  • Cisco IP Phone 8800 Series

Known Affected Releases

9.3(2)SR1

Description (partial)

Symptom:
When Analog Phone connected on Line 1 of ATA 187 presses **3 to initiate group-pickup, the call connects fine with two way audio.
Around 5-7 seconds into the call, the audio stops. This is followed by ATA 187 crash/reboot.

Conditions:
The ATA has same extension configured for both the ports but only one port has the analog phone connected.

Problem is faced when ATA 187 tries to initiate a group pickup. The issue is intermittent (in 10-15% calls) and present on all ATA 187 versions till 9-2-3SR1-1.
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