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Cisco Bug: CSCun73777 - UCCX: NTP synch fails due to issues on capture.txt

Last Modified

Feb 14, 2018

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 9.0(2)

Known Affected Releases

9.0(2)SU1

Description (partial)

Symptom:
RTMT alert

The local NTP client is off by more than the acceptable threshold of 3 seconds
from its remote NTP system peer.  The normal remedy is for NTP Watch Dog to
automatically restart NTP.

Conditions:
UCCX 9.0.2 SU1

Syslogs will show:

ntpRunningStatus.sh: The local NTP client is off by more than the acceptable
threshold of 3 seconds from NTP server

and at same time 

setroubleshoot: SELinux is preventing access to files with the label, file_t
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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