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Cisco Bug: CSCun72951 - Improper restart proc., unable to download config, stuck in provisioning

Last Modified

Dec 16, 2019

Products (11)

  • Cisco IP Phone 8800 Series
  • Cisco Unified SIP Phone 3905
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 6961
  • Cisco Unified IP Phone 6941
  • Cisco Unified IP Phone 8961
  • Cisco Unified IP Phone 8941
  • Cisco Unified IP Phone 8945
  • Cisco Unified IP Phone 9971
  • Cisco Unified IP Phone 6945
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Known Affected Releases

9.4(1)

Description (partial) 

Symptom:
Phone displays "provisioning"

Conditions:
CUCM: 8.6.2.20000-2
CP-3905 : CP3905.9-4-1-0
3905 phones stuck in provisioning mode when phone tries to re-register to Call Manager due to network flaps

Phone status messages:
01/01/1970 00:10:08 Tftp Download Error: SEP1C1D862E2059.cnf.xml
01/01/1970 00:10:08 Tftp Download Error: SEP1C1D862E2059.cnf.xml
01/01/1970 00:10:09 Tftp Download Error: SEP1C1D862E2059.cnf.xml
01/01/1970 00:10:09 Tftp Download Error: SEP1C1D862E2059.cnf.xml

or

1/1/1970 05:01:59 TFTP Timed out SEPD0C789D60AAE
1/1/1970 05:01:47 TFTP Timed out SEPD0C789D60AAE
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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