Preview Tool

Cisco Bug: CSCun71962 - CER Subscriber fails to accept calls when primary CER and CTI are down

Last Modified

May 16, 2016

Products (1)

  • Cisco Emergency Responder

Known Affected Releases


Description (partial)

During a failover scenario to a CER Subscriber, calls are not being accepted and will fail with User Busy resulting in them being forward to the number configured under the line for Call Forward Busy.

This will occur if both the CER Publisher and the Primary CTI Manager server are down.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.