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Cisco Bug: CSCun71133 - Call times out at ICM level , CVP Unable to clear it, Call Hangs at GW

Last Modified

Aug 19, 2018

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

8.5(1) 8.5(2)

Description (partial)

Symptom:
We have multiple scenarios,  where a call times out at the ICM level and CVP is never able to clear it up properly.

CVP is not able to properly clear canceled calls from a PG request at and eventually end up with ghost calls for the IVR leg on the GW..

Conditions:
This is happening anytime a call is Timing out on ICM from CVP.  doesnt seem to matter why.,.
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  • Status
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