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Cisco Bug: CSCun70985 - Showing incorrect call status on CTIOS desktop in Multiline

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 7.5(1) 8.0(1) 9.0(1)

Description (partial)

Symptom:
Call status is not updated properly as viewed on the CTIOS desktop.

Conditions:
1. Make call from agent1 to Non-ACD line (line 1) and answer the call.
2. From the dynamic device, make call to another line (line 2) and answer the call.
3. Login line 2 as ACD line (where line 1 is on hold and line 2 is in Talking state).
4. Attempt hold / Retrieve the call.  Status is not updated properly.
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Bug Details Include

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