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Cisco Bug: CSCun70985 - Showing incorrect call status on CTIOS desktop in Multiline

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 7.5(1) 8.0(1) 9.0(1)

Description (partial)

Call status is not updated properly as viewed on the CTIOS desktop.

1. Make call from agent1 to Non-ACD line (line 1) and answer the call.
2. From the dynamic device, make call to another line (line 2) and answer the call.
3. Login line 2 as ACD line (where line 1 is on hold and line 2 is in Talking state).
4. Attempt hold / Retrieve the call.  Status is not updated properly.
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