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Cisco Bug: CSCun70949 - t_Peripheral_Real_Time table is not updating CallsOfferedHalf

Last Modified

Feb 23, 2018

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

9.0(4)

Description (partial)

Symptom:
Calls are routing correctly to the agent, however t_Peripheral_Real_Time never gets updated for CallsOfferedHalf and CallsOfferedToday. Calltype report shows the call.
CallsOffered is always zero in the Peripheral_Interval table also

Conditions:
ICM 9.0.4 using either Precision Routing or Skillgroup routing.
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