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Cisco Bug: CSCun66315 - CCE/CCX: Supervisor force state change during failover cause bad error

Last Modified

Mar 13, 2014

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1) 10.0(1)SU1 10.5(1) 9.1(1) 9.1(1)ES1 9.1(1)ES2 9.1(1)ES3 9.1(1)ES4 9.1(1)ES5 9.1(1)SU1

Description (partial) 

Symptom:
CCE/CCX: IE and FF: During failover conditions (could be when CCE PG Down or when CCX Openfire down...), if you try to click Finesse Supervisor Team Performance gadget buttons to change agents state back and forth (Ready or NotReady) multiple times, you could get a bad error message as follows: "???gadget.teamPerformance.message.UnSubError???".

Conditions:
The problem could surface if the supervisor forces agent state change between Ready and NotReady multiple times during failover conditions (like CCE PG Down or CCX Openfire Down).
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