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Cisco Bug: CSCun66241 - Supervisor loosing Queue Statistics if last agent in Team logs out

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 7.5(1) 8.5(1) 8.5(4) 9.0(1) 9.0(4)

Description (partial)

Symptom:
Supervisor will lose Queue Statistics for SkillGroup/PQ if last logged in agent of the team (no other agents of Team are logged in) logs out.

Conditions:
When Supervisor is not configured as Member of the Team.
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Bug Details Include

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  • Status
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