Preview Tool

Cisco Bug: CSCun66229 - MediaSense Request for More Granular Session States

Last Modified

Jun 08, 2017

Products (1)

  • Cisco MediaSense

Known Affected Releases


Description (partial)

Three different types of recording errors are all classified simply as CLOSED_ERROR in the metadata:
1. Call control server got an error response from the Media (recording) server for the open or close request
2. Call control server detected a SIP signaling error, for example a missing ACK
3. Session was successfully closed, but ALL tracks have zero size

This is a request for separate session states in the metadata to display the cause beyond simply CLOSED_ERROR.

Recordings failing with CLOSED_ERROR session status.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.