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Cisco Bug: CSCun66229 - MediaSense Request for More Granular Session States

Last Modified

Jun 08, 2017

Products (1)

  • Cisco MediaSense

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
Three different types of recording errors are all classified simply as CLOSED_ERROR in the metadata:
1. Call control server got an error response from the Media (recording) server for the open or close request
2. Call control server detected a SIP signaling error, for example a missing ACK
3. Session was successfully closed, but ALL tracks have zero size

This is a request for separate session states in the metadata to display the cause beyond simply CLOSED_ERROR.

Conditions:
Recordings failing with CLOSED_ERROR session status.
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